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FAQs



  

Where do you ship to?

We ship worldwide with guaranteed delivery.

Before placing an order please note that tobacco laws are completely different in each country. There are countries where importation of Cuban goods or cigars as well may be prohibited. Make sure you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad.

To avoid any problems with the US customs we will send separately Cigars on one shipping, and Rings with the original box in another.

We do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system.

How long will it take for my cigars to arrive?

We ask for 5 to 25 business days for delivery from the time of shipping (not including weekends or public holidays). We usually ship your cigars within 2 to 5 business days after we process your order , based on stock availability. If there is going to be a longer delay in shipping because we are out of stock ,  we will contact you and give you the option to cancel or change for another box.

USA customers: Second shipment with original box and rings is sent within 2 to 5 business days to avoid issues at US Customs.

Does the color wrapper affects the taste of the cigars?

There is up to 70 different colors of the cigars. Cuban cigars have numerous wrapper colors. For example, the Montecristo No. 4, Habanos Cuban cigar is manufactured with dozens of wrapper color variations, from green, to claro, to brown, to brown turning dark or brown turning reddish to maduro and rarely oscuro (dark). If you request a specific wrapper color when ordering, we will do our best to select the color you requested when possible. Concerning the selection that you have on hand, from light brown to dark brown, the tobacco blend of the Cuban cigar is the same regardless of the wrapper coloration. Wrapper coloration does not affect the power, the strength or the taste of any Habanos Cuban cigar (wrapper leaf accounts for 3% of the overall taste of your cigar). Remember the age of a cigar will have far more influence on the flavors and power of your cigar. A young Montecristo No.4 (0-6 months) does not taste, burn or have the same power as a Montecristo No.4 with 3 years of age just as as it will not taste, burn or have the same power as a Montecristo No.4 with 5 years of age.

Are the cigars ready to be smoked when the cigars arrive?

For an ideal smoke, we do recommend that you allow your cigars to rest in your humidor for up to a week, in order to recover from the stress of shipping. Remember cigars are living matter. The fermentation process continues and your cigar continuously evolves. Give them time and they will come round. An appropriate humidor is essential in order to properly store and age any cigar.

How do you ship? How long does it take to receive my order?

For more information see our Shipping & Payments page.

What happens if my cigars do not arrive?

We ask you to be patient, the quoted times are not written in stone and can change due to circumstances out of our control. If a shipment does not arrive within 30 business days, we will give you the option to either request a refund or reshipment. If you choose to have the package reshipped, you will be waiving your right to a refund in the event that any of the packages do not show up at all. If both orders arrive at their destination, we will charge you for the reshipment as well as the original order. Please contact us if you are in this situation and we will begin the process.

Do your cigars come in the original packaging when shipped?

Yes. We only ship in original boxes, with seal of authenticity of Republica de Cuba and security band of "Habanos S.A.", to all countries except USA. To avoid any problems with the US customs we will send separately Cigars on one shipping, and Rings with the original box in another.

What payment methods do you accept?

We accept VISA, AMEX, MASTERCARD cards. You can place your order online and choose one of those methods or contact our customer service team that will provide you with the payment instructions.

Do I need to have any certificate to import cigars?

No you don’t, if the customs opens the package they will just inform you about the import fees that you will need to pay.

What happens if I am not satisfied with the cigars you sent me?

If you are not completely satisfied with our products, you may return your purchase within 7 days of receipt in its original packaging for a refund or exchange. You must return at least 95% cigars you have order! In this case contact our customer service team and they will provide you iwith nstructions to return the cigars.


  

Special Offer

2 x Montecristo A

2 x Montecristo A

USD$1088.00
USD$920.00


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